Sylvia runs and manages Kells and she is also the Director, Human Resources Development of First Choice Solutions Sdn Bhd. She has been a Training Consultant for eleven years and she conducts a wide range of management and supervisory courses. They are, to name a few, Train the Trainer, Professional, Management Development, Team Building, Customer Service, Communication and Presentation Skills. All programmes delivered by her have provided participants with versatility skills and have enhanced their work performances.
She has also worked in the hotel industry for over eight years as a Human Resources and Training Practitioner with leading hotels in the Asia Pacific region. Therefore, she is very conversant with all aspects of hotel operation especially in operating manuals design and implementation, having opened two Hilton Hotel projects.
Her career took off in 1990 when she joined Hilton as a Training Manager. During her tenure of service with the hotel chain, she had served in Malaysia and Indonesia. In 1993 she was promoted to Manager of Human Resources.
In May 1994, she joined a training company in Singapore as a Senior Training Consultant. She conducted numerous training programmes primarily for 5 star hotel chains throughout Asia such as The Shangrila, Mandarin Oriental, Westin, Sheraton, CDL and Pan Pacific Hotels when she was with this company. Her forte was hotel pre-openings, Customer Contact and Quality Management Skills.
Sylvia has a Bachelor of Arts degree majoring in Economics, Industrial Relations and Psychology from the University of New South Wales(UNSW), Australia. She has also obtained her Masters of Commerce in Human Resources Development from the same university.
Sylvia is a talented and an accomplished trainer who is able to ‘connect’ with her participants and subsequently change their mindset and perceptions on how they initially see themselves. Through her skillfulness, she is able to make them visualise the benefits and positive impact they will have on their organisations if they improve their work performances.
In 1999, Sylvia together with her partners established FCS Sdn Bhd. In 2003 she set up Kells to develop the language and thinking aspect of training. Since then, she has scaled new heights in training consultancy as her wide range of tailored made and ground breaking individual and corporate training programmes have drawn laudable reviews from her clients.